Privacy Policy

Your Personal Health Information and our Privacy Policy.

Our practice respects your right to privacy in accordance with the Victorian Health Records Act 2001 and the Privacy Amendment (Private Sector) Act 2000. We realise that it is important that you understand the purpose for which your personal and health information is collected, as well as how this information is used and to whom this information might be disclosed.

The policy of our practice is to follow these procedures;

  1. The information collected will be used for the purpose of providing treatment to you, Personal information such as your name, address and health insurance details will be used for the purposes of addressing accounts to you, as well as processing payments and writing to you about any issues affecting your treatment.
  2. We may disclose your health information to other health care professionals and hospitals, or request it from them, if it is necessary in the context of your treatment. Disclosure of your personal details will be minimised to relevant information.
  3. Information may be disclosed to and requested from other people or organisations in order to finalise accounts in a timely manner.
  4. Your assistance is requested by providing updated personal and health information at subsequent visits, particularly regarding changes to your health and medications. When additional information is provided we will keep records up-to-date, accurate and complete.
  5. Anonymous details of your health information and treatment may be used for research, study or educational purposes. Your personal identity would not be disclosed without your consent.
  6. Your medical history, treatment records, radiographs and any other material relevant to your treatment will be retained in a secure manner. When no longer required, information may be destroyed in accordance with government regulations.
  7. We will maintain and abide by a Practice Privacy Policy that conforms to Government regulations. You may request a copy of the current Practice Privacy Policy at any time.
  8. You may inspect or request copies of your records at any time or seek an explanation. Statutory fees will apply in relation to the type of access you seek.
  9. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

You can otherwise rest assured that your personal and health information will be treated with utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or the administration of this practice without your prior written consent. If you have any questions or concerns about our handling of your health information, please do not hesitate to discuss these issues with our practice staff.


  • Epworth Freemasons
    Suite 1, Ground Floor
    124 Grey Street
  • (03) 9654 3799
  • (03) 9650 3845